Privacy Policy

Sports Floors is committed to protecting your privacy and handling your personal information responsibly.

Sports Floors is a trading style of Courtship Limited, registered in England and Wales under company number 02160429.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Information We Collect

We may collect personal information when you contact Sports Floors, submit an enquiry through our website, request information about our services or communicate with us by telephone or email.

The information we collect may include:

Your name
Company or organisation name
Email address
Telephone number
Property, site or project address
Details about your flooring requirements
Information you provide within an enquiry or correspondence
Technical information relating to your use of our website

We only collect information that is relevant to providing our services, responding to enquiries and operating our business.

How We Use Your Personal Information

Sports Floors may use your personal information to:

Respond to enquiries
Discuss your sports flooring requirements
Arrange site visits or surveys
Prepare quotations and proposals
Provide sports flooring products and services
Manage ongoing projects and customer relationships
Process payments and maintain financial records
Respond to questions, complaints or support requests
Improve our website and services
Meet legal, regulatory and contractual obligations
Prevent fraud and protect our business

We will only use your personal information where we have a lawful basis for doing so.

Lawful Basis for Processing

Under UK data protection law, we may process your personal information where:

You have given us consent
Processing is necessary to provide a service or fulfil a contract
Processing is necessary before entering into a contract with you
We have a legitimate business interest in processing the information
We must process the information to comply with a legal obligation

Where we rely on legitimate interests, we consider your rights and interests before processing your personal information.

Sharing Your Information

Sports Floors does not sell or rent your personal information.

We may share information with trusted third parties where this is necessary to provide our services or operate our business. These may include contractors, suppliers, professional advisers, IT providers, website service providers, payment providers and other organisations involved in delivering your project.

We may also disclose personal information where required by law, regulation, court order or another lawful authority.

Third parties that process personal information on our behalf must handle it securely and in accordance with applicable data protection requirements.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

The retention period may depend on the nature of your enquiry, whether you become a customer, contractual requirements, accounting obligations and other legal requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Cookies and Website Data

Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve the user experience.

Cookies may collect information such as your browser type, device type, IP address, pages visited and how you interact with the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Please refer to our Cookie Policy for further information about the cookies used on our website.

Analytics

We may use website analytics services to understand how visitors find and use our website.

Analytics information can help us understand which pages are visited, how visitors navigate the website and how we can improve its performance.

Where required, analytics cookies will only be used after you have provided consent.

Data Security

Sports Floors takes appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

While we take reasonable steps to protect information, no method of transmitting or storing information electronically can guarantee complete security.

International Data Transfers

Some service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure suitable safeguards are in place in accordance with UK data protection law.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Request the transfer of your information
Withdraw consent where processing relies on consent

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact Sports Floors using the contact details provided on our website.

Marketing Communications

We may contact you about relevant products or services where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided within applicable marketing emails.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

Sports Floors is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

Children's Privacy

Our services are intended for businesses, organisations, property owners and other customers seeking sports flooring services. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, legal obligations or data processing practices.

The latest version published on our website will apply.

Contact Sports Floors

If you have any questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact us using the details provided on our website.